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Resolved -
A resolution has been achieved for the Single Sign-On (SSO) integration issue, and all users are now able to successfully log in using their SSO.
Aug 18, 16:20 UTC
Monitoring -
A fix has been implemented for the Single Sign-On (SSO) integration issue. We are actively monitoring the SSO functionality within the platform. At this time, all users are able to successfully log in using their SSO credentials. Our teams continue to observe the situation closely to ensure ongoing stability and will provide updates as necessary.
Thank you for your patience and understanding
Aug 18, 15:54 UTC
Investigating -
We are currently investigating an incident affecting the Single Sign-On (SSO) functionality within the SCC platform. Some users are experiencing issues during the login process, including unexpected redirection to the idbroker service instead of their Identity Provider (IdP) login page.
Our teams are actively working with identity provider partners to identify the root cause and implement a resolution as quickly as possible. We apologize for any inconvenience caused and appreciate your patience while we restore full SSO service.
Aug 18, 14:51 UTC
Resolved -
Update The monitoring period is complete and login services are confirmed to be fully operational. The issue has been resolved and no further impact is expected.
Impact Summary Users may have experienced intermittent login failures and slower response times during the incident window. This has now been fully resolved.
Aug 7, 14:40 UTC
Monitoring -
The team has identified and fixed the issue. Login services have been restored and are now operating normally. We are actively monitoring to ensure continued stability.
Next Update: We will confirm full resolution after the monitoring period.
Aug 7, 14:13 UTC
Update -
Update Our team is actively investigating the login degradation. We are working to identify the root cause and restore normal service as quickly as possible.
Current Impact Users may continue to experience intermittent login failures and slower response times.
Aug 7, 13:50 UTC
Update -
The team is actively monitoring the situation.
Aug 7, 13:40 UTC
Investigating -
We are currently investigation the issue
Aug 7, 12:55 UTC